1. Introduction

Shri Aikyam Solutions Private Limited (“Aikyam,” “we,” “our,” or “us”) operates the Aikyam mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

We are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all applicable Indian laws.

By using the App, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Location Information

We only access your location when you explicitly grant permission. You can revoke location access at any time through your device settings.

2.4 Information from Third Parties

3. How We Use Your Information

• Provide and maintain the App: Create and manage your account, display your profile, and enable social features.
• Temple discovery: Show temples near your location and provide relevant recommendations.
• Process transactions: Facilitate seva bookings and payment processing.
• Temple sevas: Facilitate the priests to perform the sevas in the temples.
• Communication: Send booking confirmations, temple updates, event notifications, and important service announcements.
• Personalization: Customize your feed, recommendations, and temple suggestions.
• Safety and moderation: Detect and prevent fraud, abuse, and policy violations.
• Analytics and improvement: Understand how the App is used to improve features and fix issues.
• Legal compliance: Comply with legal obligations, resolve disputes, and enforce our terms.

4. How We Share Your Information

4.1 Public Information

Your profile name, profile photo, and public posts are visible to other users of the App.

4.2 Service Providers

4.3 Temple Partners

When you book a seva or interact with a temple, relevant booking details (name, booking type, date, devotee details) are shared with the temple to fulfill your request.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, property, enforce our Terms of Service, or respond to an emergency.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified of any such change.

5. Data Storage and Security

Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

After the retention period, data is permanently deleted or anonymized.

7. Your Rights

Under Indian law (DPDPA 2023 and IT Act):

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Update or correct your data through the App or by contacting us.
• Right to Erasure: Request deletion via Settings > Profile > Delete Account or email delete.account@shriaikyam.com. We delete within 30 days. Some data retained for legal obligations. Public content may be anonymized.
• Right to Withdraw Consent: Withdraw consent at any time (may reduce functionality).
• Right to Grievance Redressal: File a complaint with our Grievance Officer or the Data Protection Board of India.

8. Children's Privacy

Aikyam is not intended for children under 13. We do not knowingly collect data from children under 13. For users 13–18, we recommend parental supervision. Under DPDPA 2023, processing data of individuals under 18 requires verifiable parental consent. If we discover such data collected without consent, we will delete it promptly.

9. Third-Party Links and Services

The App may link to third-party websites, services, or temple websites. We are not responsible for their privacy practices.

10. Push Notifications

We send notifications for seva confirmations, temple updates, events, social interactions (likes, comments, follows), service updates, and app updates. Manage preferences in App settings or device settings.

11. Cookies and Tracking

The App may use Google Analytics for understanding user behaviour. These tools use device identifiers and anonymous usage data. No personal information is shared beyond what is described here.

12. Changes to This Privacy Policy

We may update this policy. The “Last Updated” date will change. Material changes notified via the App. Continued use constitutes acceptance.

13. Grievance Officer

14. Contact Us

This Privacy Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.